Frequently Asked Questions

NNMFHC is a 501(c)(3) nonprofit health clinic in the state of Virginia that primarily serves 5 counties: Lancaster, Middlesex, Northumberland, Westmoreland, and Richmond County.

The Clinic provides quality care to those with low incomes, who are uninsured, under-insured or on Medicaid. Our goal is to improve the health of this community one patient at a time by assisting our neighbors in need.

NNMFHC has a Medical Clinic, a Dental Clinic, a full-time Pharmacy, and a Behavioral Health department consisting of two Peer Recovery Specialists who double as Community Health Workers.

We have a page that explains this entire process! Click here to view.

However, if you’re still confused, here are the specific steps:

1.  Call the clinic and let them know what services you are looking for.

2. Make a screening appointment. 

   **If you are unclear on the documentation you need to bring, the staff member on the phone can let you know.

3. Attend the screening appointment and fill out patient information forms, financial forms, insurance forms, sign permission and acknowledgment forms, and take a short survey.

   **Please note some forms can be completed ahead of time. Click here to view.

4. Your information will be reviewed.

5. Make an appointment with a provider.

The Clinic determines who is eligible based on an individual’s insurance, county of residence, and income. NNMFHC accepts the uninsured, those with limited insurance, and those on Medicaid, with a household income of 400% or less of the federal poverty level (FPL). If you are unsure if you are eligible, please visit this page to find out your FPL. You can also call the clinic (804-435-0575) and someone will be happy to assist you.

We take people with no insurance and Medicaid.

Medicare recipients who need financial eligibility are welcome in the Dental Clinic, and exceptions for Medicare recipients can be made in the Medical Clinic.

• Medical Clinic: There is no charge for medical services.

• Dental Clinic: A sliding fee scale of $35, $50, $65 or $80 per visit, based on income, is charged and must be made in advance of any appointment.

  • Children under the age of 18 are seen at no charge.

  • Those on Medicaid are seen at no charge.

• Pharmacy: A $3 donation per prescription is requested at the time of pick up.

If you have Medicaid, yes.

If you have Medicare through DentaQuest, also yes.

If you have Medicare that is NOT through DentaQuest, then no.

This information is used to provide general patient information for your healthcare providers, general demographic information for our records, and financial information for your eligibility. A survey also is used to check in with your well-being outside of the clinic.

Collectively, this information may seem like a lot, but all of it is necessary to help NNMFHC give you the highest quality of care.

The purpose of a screening appointment is to gather all of the important information from our patients so we can begin to provide them with care. This covers the information your providers need, consent forms, and the information the clinic evaluates and verifies to ensure you are eligible.

Eligibility screening are by appointment only at the Main Clinic Facility in Kilmarnock during the following hours:

• Monday: 9am - 12am

• Tuesday: 2pm - 4pm 

• Wednesday:  9am - 12am

• Thursday: 2pm - 4pm 

• Friday: 9am - 12am

By Phone: You can call the clinic and schedule a screening appointment at the first available time. Click to view our hours and phone number.

If you are a new patient, screening appointments can take about 60 minutes.

If you are a returning patient, screening appointments can take as little as 15 minutes. It depends on how much information needs to be updated in our records and how many forms need to be re-done.

To every screening appointment, patients need to bring their: 

• I.D. (driver’s license, passport, etc.)

• Insurance cards

• Financial information - one of three things

  • 3 most recent months of paystubs

  • Tax 1040 form

  • Social Security Letter

If you do not have any income, your screener will prepare a Letter of Support and a Declaration of Income/No Income. If you are self-employed, a Declaration of Income will be prepared. After these forms are filled out, they will be notarized.

If you have a spouse (a partner you are legally married to), you need to bring their financial information as well. Even if they are not a patient or don’t plan to become a patient, your Federal Poverty Level (FPL) is based on your income and household size. This means all income supporting the household needs to be documented.

• Medical

  • NNMFHC has several paid and volunteer medical healthcare providers along with a combination of paid and volunteer nurses. 

• Dental

  • NNMFHC staff dentist is assisted by two Dental Assistants.

  • The clinic is currently hiring for a Dental Hygienist.

  • NNMFHC also partners with VCU School of Dentistry as a learning facility for senior dental and dental hygiene students. These students only come during the school year on Wednesdays, Thursdays, and Fridays. They are supervised by the staff dentist.

• Pharmacy

  • NNMFHC has a full-time Pharmacist, a part-time Pharmacist as well as three Pharmacy Technicians.

• Behavioral Health

  • NNMFHC has two Peer Recovery Specialists that double as Community Health Workers. If you need behavioral health services, they will be who you talk to. You may also see them at the front desk or at your screening appointment.

Yes! NNMFHC staff dentist oversees the denture program and is assisted by the Dental Assistants.

If you have any questions about the denture process, please call the Clinic (804-435-0575).

Denture costs depend on what you are getting and your insurance. If you are on Medicaid, there is no fee. If you do not have Medicaid, a full set (upper & lower plate) is $330 and a partial set is $165.

If you have any questions about the process of receiving dentures, please call the Clinic (804-435-0575).